Business environment, CRM, and sustainable performance of construction industry in New Zealand: A linear regression model

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dc.citation.issue23
dc.citation.volume13
dc.contributor.authorAlqudah HE
dc.contributor.authorPoshdar M
dc.contributor.authorOyewobi L
dc.contributor.authorRotimi JOB
dc.contributor.authorTookey J
dc.date.available2021-12
dc.date.issued2021
dc.descriptionIs OA (cc by) - waiting for working DOI
dc.description.abstractIncreasing fragmentation of the construction industry makes it riskier and more competitive. Construction management researchers have become intrigued by the factors influencing performance differentials due to such fierce competition. This study examines the relationships between the business environment and customer relationship management and their effect on construction organisations sustainable performance. It develops a model to explain performance differential between construction organisations in New Zealand by using the linear regression technique. A questionnaire was administered to professionals within construction organisations. A total of 101 usable responses were analyzed for descriptive statistics and correlations. Following the balanced scorecard performance metric, the organisations’ sustainable performance was measured using customers, financials, internal processes, and growth and learning metrics. Results indicated that environmental dynamism had a significant regression with internal business processes and perspectives on learning and growth, with 0.259 and 0.607, respectively. CRM was significantly associated with financial (0.327), customer (0.373), and internal business process (0.451) perspectives. This study provides an integrative framework to construction enterprises, and determinants of organisational sustainable performance, which are substantial developments in the current literature on CRM practices. Given the significance of the construction sector to the global economy, ecology, and social well-being, its sustainable performance can lead to a sustainable future for communities.
dc.description.publication-statusPublished
dc.identifierhttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000734663600001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=c5bb3b2499afac691c2e3c1a83ef6fef
dc.identifierARTN 13121
dc.identifier.citationSUSTAINABILITY, 2021, 13 (23)
dc.identifier.doi10.3390/su132313121
dc.identifier.eissn2071-1050
dc.identifier.elements-id449750
dc.identifier.harvestedMassey_Dark
dc.identifier.urihttps://hdl.handle.net/10179/16795
dc.publisherMDPI AG
dc.relation.isPartOfSUSTAINABILITY
dc.relation.urihttps://www.mdpi.com/2071-1050/13/23/13121
dc.subjectorganisational sustainable performance
dc.subjectbusiness environment
dc.subjectcustomer relationship management
dc.subjectdeterminants of performance
dc.subjectperformance differential
dc.subjectregression model
dc.subject.anzsrc12 Built Environment and Design
dc.titleBusiness environment, CRM, and sustainable performance of construction industry in New Zealand: A linear regression model
dc.typeJournal article
pubs.notesNot known
pubs.organisational-group/Massey University
pubs.organisational-group/Massey University/College of Sciences
pubs.organisational-group/Massey University/College of Sciences/School of Built Environment
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