Transformative Service Research Methodologies for Vulnerable Participants

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dc.contributor.authorDodds S
dc.contributor.authorFinsterwalder J
dc.contributor.authorPrayag G
dc.contributor.authorSubramanian I
dc.date.available10/11/2022
dc.date.issued10/11/2022
dc.descriptionUnder SAGE's Green Open Access policy, this Accepted Version of the article may be posted in the author's institutional repository. Reuse is restricted to non-commercial and no derivative uses.
dc.description.abstractUnderstanding vulnerable consumers when conducting Transformative Service Research (TSR) is essential but these consumers and their contexts are often complex and difficult to research. Despite a movement towards TSR methodologies suitable for studying vulnerable participants and their contexts, a comprehensive framework that can guide service researchers is lacking. The purpose of this paper is to investigate appropriate methods, procedures, and protocols that permit researching a wide range of vulnerable groups and exposures to vulnerable situations in TSR. This is undertaken via a review of the literature and the authors’ reflections of their experiences with researching vulnerability in various configurations (e.g., disasters, refugees, healthcare, disability, and older people). Through an iterative process of personal case reflections and group discussions blended with extant literature, patterns and insights regarding appropriate research protocols, techniques, processes, and sampling are identified. These insights contribute to the development of a comprehensive TSR framework in five research method areas including 1) consideration of the context, researcher, support persons and participants, 2) recruitment considerations relating to sampling, 3) recruitment considerations in terms of ethics and set-up, 4) data collection considerations relating to research protocol and set-up, and 5) data collection considerations. The framework can guide both academics and practitioners to enhance research outcomes for both participants and researchers.
dc.description.confidentialFALSE
dc.identifier.citationInternational Journal of Market Research, 2022
dc.identifier.doi10.1177/14707853221139204
dc.identifier.elements-id457908
dc.identifier.harvestedMassey_Dark
dc.identifier.issn0025-3618
dc.identifier.urihttps://hdl.handle.net/10179/17823
dc.publisherSAGE Publications
dc.relation.isPartOfInternational Journal of Market Research
dc.subject.anzsrc0806 Information Systems
dc.subject.anzsrc1505 Marketing
dc.titleTransformative Service Research Methodologies for Vulnerable Participants
dc.typeJournal article
pubs.notesNot known
pubs.organisational-group/Massey University
pubs.organisational-group/Massey University/Massey Business School
pubs.organisational-group/Massey University/Massey Business School/School of Communication, Journalism and Marketing
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