Systematic representation of relationship quality in conflict and dispute: For construction projects

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dc.citation.issue1
dc.citation.volume15
dc.contributor.authorJelodar MB
dc.contributor.authorYiu TW
dc.contributor.authorWilkinson S
dc.date.available2015
dc.date.issued2015
dc.description.abstractThe construction industry needs to move towards more relational procurement procedures to reduce extensive losses of value and avoid conflicts and disputes. Despite this, the actual conceptualization and assessment of relationships during conflict and dispute incidents seem to be neglected. Via a review of literature, relationship quality is suggested as a systematic framework for construction projects. General system theory is applied and a framework consistent of four layers respectively labelled as triggering, antecedent, moderation and outcome is suggested. Two different case studies are undertaken to represent the systematic framework; which verifies that changes in contracting circumstances and built environment culture can affect the identified layers. Through system reliability theories a fault tree is derived to represent a systematic framework of relationship quality. The combinations of components, causes, and events for two case studies are mapped out through fault tree. By analysing the fault tree the combination of events that lead to relationship deterioration may be identified. Consequently the progression of simple events into failure is formulized and probabilities allocated. Accordingly the importance and the contribution of these events to failure become accessible. The ability to have such indications about relationship quality may help increase performance as well as sustainable procurement.
dc.format.extent89 - 103
dc.identifier.citationConstruction Economics and Building, 2015, 15 (1), pp. 89 - 103
dc.identifier.elements-id425088
dc.identifier.harvestedMassey_Dark
dc.identifier.issn2204-9029
dc.identifier.urihttps://hdl.handle.net/10179/15020
dc.relation.isPartOfConstruction Economics and Building
dc.titleSystematic representation of relationship quality in conflict and dispute: For construction projects
dc.typeJournal article
pubs.notesNot known
pubs.organisational-group/Massey University
pubs.organisational-group/Massey University/College of Sciences
pubs.organisational-group/Massey University/College of Sciences/PVC's Office - College of Sciences
pubs.organisational-group/Massey University/College of Sciences/School of Built Environment
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