Browsing by Author "Tsui KWH"

Now showing 1 - 8 of 8
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    Aviation resilience during the COVID-19 pandemic: A case study of the European aviation market
    (Elsevier, 2023-10-05) Su J; Wu H; Tsui KWH; Fu X; Lei Z
    The European aviation industry experienced an unprecedented disruption caused by the COVID-19 pandemic, which may have a profound impact on the industry in the years to come. An investigation of the European aviation market's performance during the pandemic and the recovery pattern is very important. Such an analysis provides an assessment of the aviation industry's actual resilience against large-scale disruptions thus that the sector can be better prepared for future disruptions and challenges. More importantly, it contributes to a better understanding of the best business practices and industry policies in a dynamic aviation environment, and how the aviation industry may sustain growth in the years to come. For these purposes, this study first presents an overview of the European aviation market's performance for the period of 2019–2020. In general, aviation connectivity (airports and airlines) recovered to around 60 % of the 2019 level, but less than 40 % in terms of flight movements at the end of 2020. Second, an ordered Probit model is applied to investigate the driving factors for airport and airline resilience in the European aviation market, respectively. Four key findings are obtained: (i) the number of flights is an important indicator of airport and airline resilience/recovery performance; (ii) higher airline concentration at an airport might have improved the airport's recovery from the COVID-19 crisis. On the airline side, an airline's higher concentration of flights at airports tends to benefit its resilience (iii) the implementation of the airport slot waiver policy, which suspended the “use it or lose it” rules, had positive impacts on airline resilience; (iv) airports with higher shares of full-service airlines (FSAs) services, or more low-cost carriers (LCCs) in service, are better positioned in recovery. There are no systematic differences caused by carrier types. Overall, our study of the European aviation market reveals positive resilience effects of market concentration and firm scale. The findings reveal another dimension in assessing the effects of market concentration and scale, in addition to their implications on competition and market power.
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    Aviation subsidy policy and regional wellbeing: Important indicators from relevant stakeholders’ perspectives
    (Elsevier Ltd on behalf of the World Conference on Transport Research Society, 2024-06) Wu H; Lin Y-H; Ngo T; Tsui KWH
    A failure to adequately reconcile stakeholder interests and opinions can increase the probability of a failed aviation subsidy request or a loss of regional opportunity. This study, instead of arguing the importance and offering critiques of aviation subsidies, conducts a survey of stakeholders in New Zealand and Taiwan and uses fuzzy analytic hierarchy process to evaluate and prioritise key air transport activities and regional wellbeing indicators regarding the design and implementation of aviation subsidy policies in the early stage of the COVID-19 pandemic. The findings show that destination served, flight frequency, local business activities, medical treatment, and rapid hazard response were considered the key factors of aviation subsidies. Integrating economic and social wellbeing into subsidy policy design and implementation is highly necessary. The results provide useful insights for the development of aviation subsidy policies aimed at improving regional wellbeing in New Zealand and Taiwan during the post-COVID-19 era.
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    Price reaction in New Zealand’s duopolistic airline market
    (Taylor and Francis Group, 2023-02-11) Ngo T; Tsui KWH
    This study investigates the price reaction in a duopolistic market where two airlines (a full-service and a low-cost carrier) dominate the domestic aviation market. Utilising a rich dataset of 53,463 matched airfares for Air New Zealand and Jetstar in New Zealand from September to December 2019, we found a U-shaped relationship (from Jetstar to Air New Zealand) and an inverted U-shaped relationship (from Air New Zealand to Jetstar) between the two airfares. While distinguishing their different business models, such behaviour has not been empirically discussed in the literature. This study can be extended to larger and more complex markets.
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    Self-service technology in aviation: A systematic literature review
    (Elsevier Inc, 2024-06) Wongyai PH; Ngo T; Wu H; Tsui KWH; Nguyen T-H
    Airlines and airports continuously improve operational efficiency and enhance service quality, especially through self-service technology (SST). Although there are several reviews on SST, the aviation industry has been comparatively overlooked. This study offers a systematic review of the existing literature on aviation SST (e.g., self-check-in kiosks and web/e-ticketing) from the customer service perspective. Starting from a rich dataset of 678 peer-reviewed journal articles listed in Scopus, after some screening processes, 98 articles remained and were included in the full-text review and analysis. Accordingly, we found that the aviation SST literature focused on some geographical locations, e.g., North America and Asia, but not others (e.g., Africa or Oceania). Its three main research themes are customer adoption, customer satisfaction, and customer experience, in which the Technology Acceptance Model (TAM) is the dominant framework. In addition, the use of SST from the environmental perspective was rarely studied while newer SSTs such as customer service chatbots and biometric check-in will need more attention.
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    Spatiotemporal evolution of air cargo networks and its impact on economic development - An analysis of China's domestic market before and during the COVID-19 pandemic
    (Elsevier Ltd, 2024-05) He H; Wu H; Tsui KWH; Wang B; Fu X
    China's domestic air cargo network plays a crucial role in economic development by enabling the efficient and reliable transportation of goods, ensuring regional competitiveness, and supporting sustained economic growth. This study aimed to examine and analyse the spatiotemporal evolution of China's domestic air cargo network and structural configuration and its relationship with local economic development before and during the COVID-19 pandemic, thereby enhancing a better understanding of the mechanisms linking air cargo networks/operations and economic development. By applying the complex network theory and the seemingly unrelated regression framework, this study revealed a significant expansion of China's domestic air cargo network, even amidst the COVID-19 pandemic. The results showed the substantial growth of smaller airports in the western region that were involved in air cargo operations and the enhanced connectivity of major hub airports in coastal cities in the east. Moreover, this study established a causal relationship between the development of the air cargo network and economic growth. These findings have significant implications for various stakeholders, including policymakers at both the central and local levels, as well as airports and airlines, strengthening the development of air cargo networks.
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    The Nature of Airport Brand Associations
    (MDPI (Basel, Switzerland), 2024-09) Henderson IL; Tsui KWH; Ngo T; Gilbey A; Avis M; Garrod B
    This study examines the nature of brand associations that air travellers form with airports and which associations are important when choosing between airports. Using semi-structured qualitative interviews, this study collected information about 240 participants’ most recent trips using air travel, encompassing 642 airport visits and 88 airports worldwide. The associations that participants made with the airports they travelled through were collected, as well as the sorts of associations that are important for choosing between airports and why those associations are important. The data were analysed using thematic analysis, revealing 13 themes each for airport brand associations and important associations for choosing between airports and 14 themes for reasons why those associations were important. Single-sample t-tests reveal that each of these themes has a different effect size in terms of its effect on airport brand association formation and its effect on attitudinal brand choice. This study contributes to the air transport and tourism literature by providing a detailed account of which associations air travellers form with airports and which are used for choosing between airports by contextualising these findings by viewing airports as compound brands. Managerial implications are also provided along with avenues for future research.
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    The Use of Value Capture for Transport Projects in China: Opportunities and Challenges
    (Eastern Asia Society for Transportation Studies, 15/12/2019) Wang X; Imran M; Tsui KWH; Sturup S; Kato, H
    Value capture (VC) could be a useful tool to address the huge demand for public transport infrastructure funding in China. This research identifies the opportunities and challenges faced by VC implementation in China and explains how local governments and local transit agencies dealt with the regulatory barriers. The findings of this research offer insights including: (1) macro environment, regulatory framework, and supportive policy environment provide opportunities to adopt VC projects, while the risk of acquiring land vale cannot be isolated from the global political and economic situations; (2) the regulatory challenges of land transactions and lack of property tax system restrict the application of VC; (3) evidence from the case study of Shenzhen demonstrates that local government may creatively deal with the regulatory challenges to do VC and benefit local community; (4) institutional capacity is vital to implement VC. The analysis of Shenzhen experience can provide a reference for other Chinese cities to implement VC.